Dolores McKay

Chief Visionary Officer of ZAG Group - an innovative experience design & brand performance firm. Consultant, facilitator & speaker

Dolores serves clients with a dynamic combination of value-building foresight and imagination. With a diverse background in luxury resorts, restaurants, retail, residential and mixed-use urban development, her experience design and brand management tactics have been instrumental in creating charismatic brands, competitive advantages and transcending service into genuine brand devotion - not only with consumers but with internal team members as well.

Her broad, comprehensive understanding of luxury hospitality core-competencies plus her experience developing and implementing strategic visionary ideas gives Dolores the unique expertise to create distinctive brands and continually move them forward. Her passion for people, witty humor and vibrant speaking style are responsible for her reputation as a compelling public speaker and engaging facilitator. She currently serves as Honorary Alumna for the National Forensic League, on the Executive Committee for Wine, Women & Shoes and on the Education Committee for the Arizona Hotel and Lodging Association.

Dolores has previously held positions with a variety of organizations such as: Destination Hotels & Resorts, Gray Development Group, Spring Creek Development and SouthBridge Restaurant Group with responsibilities ranging from: Brand Manager, Director of Experience Design, National Director of Management Training, Human Resources and Operations Management. Dolores has also been recognized for creating one-of-a-kind experiences for numerous celebrities, international royalty and political figures. Her success in orchestrating meaningful moments has gained the gratitude of several household names as well as Awards of Appreciation from The White House and The President of the United States.

Conducted over 500 Learning Experiences, and over 2,500 individual interviews

Recipient of The White House Award of Appreciation for service to the President, Cabinet and the First Family

Designed and orchestrated exclusive experiences for celebrities such as: Bill Cosby, Mariah Carey, Dick Clark, Steve Nash, Wayne Gretzky, Cindy Crawford, Ray Bradbury, Richard Saul Wurman, Duran Duran, Naomi Judd, Vanessa Carlton, Bruce Hornsby and more

Designed and orchestrated exclusive experiences for European Dukes and Duchesses, Counts and Countesses, Middle Eastern Princes and Sheiks and other royalty as well as dignitaries such as foreign ambassadors, the former President of Ireland, U.S. Governors and Senators

Experience Designer of the 2008 National PARAGON award-winning GRIGIO Community